The terms governing use of the service.

Terms of Service

Effective date: September 2, 2026

Maximum.Community is provided by CMJPEJ, LLC (“we”, “us”) to residential communities under a service agreement with each community. These terms cover the website at maximum.community, the platform at app.maximum.community, and our resident and guard apps. By using any of them you agree to these terms.

If you signed an agreement with us on behalf of a community, that agreement governs where the two differ. These terms fill the gaps, and they apply to everyone else — residents, household members, guards and visitors — who uses the service without having signed anything.

Accounts

Accounts are issued by your community, not by us. There is no self-service signup: a community is set up by agreement, and it decides who gets an account and what they can see. To close an account or delete information, contact your community office — we act on the community’s instruction.

Keep your sign-in credentials private and do not share a login, including on a shared guard workstation. Tell your community office and us at [email protected] promptly if you believe an account has been compromised. You are responsible for activity under your account until you do.

What you may use it for

We grant you a limited, revocable, non-transferable right to use the service for the security and community-management purposes of the community that issued your account, and for nothing else. Guards and security companies working under contract to a community are covered by this and may use it commercially for that purpose.

What you may not do with the information

This is the part that matters most, because the service holds records about people who never signed anything. You may not:

• Bulk export, scrape or automatically harvest resident, visitor, license-plate or access-log records, except through an export feature we provide to your role.
• Use gate activity, plate reads or access logs to track, locate or monitor a specific person for any purpose other than a legitimate security matter at that community.
• Use anything in the service to make decisions about employment, tenancy, insurance, credit or debt collection.
• Share records with anyone outside the roles your community has authorized, including other communities.
• Resell the service, reverse engineer it, or use it to build a competing product.
• Probe, disrupt, overload or attempt to gain unauthorised access to the service or to another user’s information.

These restrictions outlast your access. If your role ends, so does your permission to use anything you saw through it.

Who owns what

We own the software, the interfaces and our brand. You may not use our name or marks without permission.

Community data stays the community’s. Resident and visitor records, plate captures, access logs, recordings and messages belong to the community they were created for. We hold them as a service provider acting on that community’s instructions, and we claim no ownership of them. We do not sell them, and we never use them to advertise anything.

If you send us feedback or a support request we may use it to improve the service. Please avoid putting resident or visitor personal information in feedback where a description would do — a screenshot of a live record is not a thing either of us wants sitting in a support inbox.

Passes and admission decisions

A gate pass identifies an expected visitor. It is not an instruction to admit anyone. Admission decisions always remain with the community and its security staff, and the service supports rather than replaces your community’s security procedures. We are not liable for admission decisions made at your community’s entrances, or for anyone a community chooses to admit or turn away.

Availability, changes and support

We may change or improve the service. Availability commitments, notice of planned maintenance and support for the platform are set by your community’s agreement with us; this section covers the public website and changes that do not materially reduce functionality. We do not owe individual end users support beyond what their community’s agreement provides — if something is wrong, your community office is the fastest route, and they can reach us.

Third-party services

Parts of the service depend on others — telephone and messaging carriers, payment processing, access-control hardware and cloud hosting. We choose them carefully and remain responsible for the service as a whole, but we do not control their networks, and an outage at one of them can affect us. Our Privacy Policy describes what information reaches them.

Website visits

We count visits to maximum.community with software we run on our own server, and we log them for the security of our own systems. What is recorded includes your full IP address, which we keep whole rather than shortened because we are a security company and a masked address answers none of the questions an incident asks. Those records are deleted 24 months after the visit. Our Privacy Policy sets out what is recorded, how visitors in the EU, the EEA and the UK are asked first, and how anyone can turn it off.

Ending access

Your community can end or change your access at any time; so can we, if an account is being used in a way these terms prohibit or in a way that puts other people’s information at risk. We will tell the community when we do. Ending access does not delete the community’s records, which are kept and deleted according to that community’s retention settings.

Disclaimer and limits

The service is provided “as is.” To the maximum extent permitted by law we disclaim implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service prevents crime, trespass or unauthorised entry. It is a tool used by people who make the decisions.

To the maximum extent permitted by law, and except for our own gross negligence, wilful misconduct, or breach of our confidentiality and data-protection obligations, our total liability arising out of the service is limited to the amount your community paid us for it in the twelve months before the claim, and we are not liable for indirect, incidental, special or consequential damages, or for lost profits.

Indemnity

If you use the service in a way these terms prohibit — in particular the information restrictions above — and that causes a claim against us, you agree to cover our reasonable costs in defending it. This does not apply to a resident or visitor simply using the service normally.

Governing law

These terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules, and the state and federal courts located in Suffolk County, New York have exclusive jurisdiction over any dispute. Nothing here prevents either of us from seeking urgent injunctive relief wherever it is needed.

General

If any part of these terms is unenforceable, the rest still applies. Our not enforcing something is not a waiver of it. You may not assign these terms; we may assign them to a successor of our business. These terms, together with your community’s agreement and our Privacy Policy, are the entire agreement about the service.

We may update these terms; material changes will be posted here with a new effective date, and communities will be told directly.

Contact

CMJPEJ, LLC, 709 W Jericho Tpke, Huntington, NY 11743 — [email protected]