Miami · Miami-Dade County
Security for Miami-Dade boards. The software is free.
Most association housing here is vertical, and most gated-community advice was written for a street with a gate arm. A Brickell or Sunny Isles building has a lobby, a valet ramp, a garage on a fob and a loading dock that stands open half the day. Trades are in it every weekday, and the owner is represented at the desk by a tenant, a relative or a manager.
- Free for any Miami-Dade association
- Chapter 493 licensed guards
- Towers, gated HOAs and ungated streets
Max Security USA is a physical guarding company, founded and led by decorated law enforcement veterans and based at 709 W Jericho Tpke in Huntington, New York. The visitor management platform is free for any Miami-Dade association. Guarding, patrol, cameras and gate work are quoted per site.
See what the free platform includesWhat it costs
The platform costs nothing. Three things carry a real charge.
For any Miami-Dade community
$0
The whole visitor management platform. We set it up and we support it, whether or not we work your lobby or your gate.
What costs money
A treasurer fresh off a reserve study is right to ask where the catch is. Three things are paid. Each one is a real cost on our side, and none of them holds back a feature of the platform.
Text messaging (SMS)
The carriers require registration first, and you are charged only if you switch it on. Email and in-app notifications stay free and unlimited.
Access control integration
Putting the gate arm, the garage door, the lobby reader, the freight lift and the amenity doors on one pass takes hardware, wiring and a licensed installer. Rolling out to communities by quote, per site.
White labeling
Your association’s name, colors and domain on the resident app, the emails and the passes. Custom work, quoted per community.
Three Miamis, one county
A tower, a gatehouse and a public street are three different jobs.
Miami-Dade has all three, often a few miles apart, and any one plan will be wrong for two of them.
The towers
Condominium buildings with a lobby, a valet ramp, a garage, a loading dock and an amenity deck. The work is front-desk coverage, contractor and delivery control, packages by the trolley-load, and a board answering to owners spread across several countries.
Brickell, Downtown, Edgewater, Miami Beach, Bal Harbour, Surfside, Sunny Isles Beach, Aventura, Key Biscayne, Coconut Grove
The gated suburbs
Master-planned HOAs with private roads, a visitor lane, a gatehouse that may or may not be staffed, and a long perimeter along a canal. They already run access control at scale, usually on a clipboard and software bought a decade ago.
Doral, Kendall, The Hammocks, Country Walk, Cutler Bay, Palmetto Bay, Homestead, Miami Lakes
The ungated municipalities
Public roads that no association may lawfully close, so homeowner groups pay for cameras and plate readers at the natural entrances instead. With nothing to stop a car, everything rests on what was recorded.
Coral Gables, Pinecrest, Miami Shores, South Miami, Miami Springs, Key Biscayne village streets
That is where the work tends to be. It is not a boundary, so ask about your address. Neighboring markets have pages of their own: Fort Lauderdale and Boca Raton to the north, and the wider Florida page.
Local conditions
What a Miami-Dade board handles that a board upstate never will.
Height, water and language move the entry points and change what the post orders have to say.
The gate is a lobby, a ramp and a freight bay
Most of Miami-Dade’s association housing is vertical. A building in Brickell, Edgewater, Miami Beach, Sunny Isles or Aventura has a valet porte-cochère, a garage ramp, a service entrance and a loading dock that sits propped open half the day. The log has to cover every one of them. The front door is the easy part.
Your building is permanently under renovation
Between unit remodels, concrete restoration and Florida’s inspection and reserve-funding regime, a Miami tower usually has trades in it every weekday. That is the real access problem in a high-rise. A vendor pass needs a start date and an end date, and the entry log needs to name the unit each crew is working in.
Many of the owners are not in the country
Miami-Dade has an unusually high share of units bought as second homes, held in an LLC or a trust, lived in for part of the year or let out. The person at the desk is rarely the owner. What the board needs on file is who may issue a pass for that unit and who may revoke it.
Short-term letting is the standing fight
Miami Beach and Miami-Dade County both regulate vacation rentals, and in some municipalities the penalties are steep enough that owners go to court over them. The rules are rarely where a case falls down. The evidence is. A timestamped entry log naming the host unit is a record; whether it supports any action is a question for your attorney.
Language is an operating condition
In much of this county the front desk works in Spanish, and in the north beach buildings Portuguese and Russian are common as well. Each resident reads the app in their own language. Eleven are supported, Spanish, Portuguese, Russian and French among them. Haitian Creole is not one of them yet.
Islands, causeways and evacuation zones
Key Biscayne is reached by one causeway, Fisher Island by ferry only, and the beach cities by bridges that also carry every delivery van and trade crew. No honest guarding company will promise an arrival time here. What matters is where the nearest supervisor sits and who picks up the phone at three in the morning.
Max Security USA · Quoted per site
When the building needs guards as well as software.
We guard lobbies and gates for a living, and the software came out of that work. Florida licenses security at state level under Chapter 493. An unarmed guard holds a Class “D”, and an armed guard a Class “G” as well. Ask for the license numbers in writing before you sign.
Lobby, front desk and gatehouse guarding
Licensed guards working post orders written for your building. A Brickell lobby with a valet stand, a garage ramp and a freight bay is a different post from a two-lane gatehouse in Doral.
Vehicle patrol
Marked patrol on a route you set, garage levels and service alleys included. In a tower that is where the incidents happen, a long way from the front of the house.
Access control and gates
Gate automation and garage and lobby entry systems from licensed installers, specified for salt air and surge, and tied to the same passes residents already issue for guests and vendors.
Cameras and monitoring
Camera installation and live monitoring, including the plate reads that feed the deny list, the entry log and the violation evidence. On a street your association cannot gate, this is the only real option.
How it works
How a Miami-Dade association gets set up
There is no sign-up button. One of us verifies every community before it opens, and then we build the site with you and your community association manager, if you have one.
Step 1: A call about your property
Fifteen minutes on the phone. How many units, how many ways in, who staffs them, how much contractor traffic you carry, and which languages your residents read.
Step 2: We verify and configure
We confirm the board and the property, then build your entrances, units, amenities and vendor policy and import your roster.
Step 3: You go live
Residents, the desk and the guards get their logins. We stay on the phone after launch week.
Your roster sets the pace. A current one gets a building live in short order. A ten-year-old spreadsheet with former owners still on it does not.
FAQ
Questions Miami boards and managers ask us.
Cost, languages, licensing, towers, contractors, tenants, storms and who owns the data. If yours is missing, ask it on the call.
Is the visitor management platform really free for a Miami-Dade condo association or HOA?
Yes. Visitor and vendor passes, lobby and gate scanning, the entry log, work orders, amenity booking and board reports are all included, with no subscription and no per-resident fee. Three things carry a real charge: text messaging, which is billed only if you switch it on; access-control integration, which is hardware, wiring and an installer; and white-labeling. Email and in-app notifications stay free and unlimited.
Most of our residents speak Spanish, and some speak Creole. What languages does it actually support?
Eleven, and each person picks their own: Spanish, Portuguese, Russian, Chinese, Korean, Vietnamese, Hindi, Arabic, Hebrew, French and English. Haitian Creole is not supported today. That is a real gap in this county, so if it matters to your community, say so on the call and we will tell you straight where it stands.
Are your guards licensed to work in Miami-Dade County?
Security licensing in Florida is handled by the state under Chapter 493, and it is not a county or city matter. An unarmed guard holds a Class "D" license. An armed guard holds a Class "G" on top of it, with recurring firearms qualification. The agency holds an agency license of its own. Ask us, and every other bidder, for the license numbers in writing before you sign.
We are a tower, not a gated community. Our residents walk in and our visitors arrive by rideshare. Does any of this apply?
It applies more in a tower, because a tower has more ways in than a gated street. Residents pre-register guests from their phone. The desk scans the pass and gets an allow or a refusal with a reason. The same register covers the garage ramp, the service entrance and the loading dock, and the freight elevator for amenity bookings.
Half our traffic is contractors. Can it handle renovation and restoration work?
Yes, and it is the case this suits best. A vendor gets a pass with a start date and an end date, so access expires when the job does. Work orders track what was raised and where it stands. The entry log names the unit and the time. The platform does not check a contractor’s license or insurance for you; that stays with your manager and your attorney.
Many of our units are owned through an LLC or occupied by tenants. Who gets an account, and who can issue a pass?
You decide, unit by unit, and the decision is written into the system rather than kept in someone’s head. An owner, a tenant, a family member or a licensed community association manager can each be given the right to register guests, and that right can be pulled the same day a lease ends. Whether your governing documents let a tenant issue passes is a question for your association attorney. The platform enforces whichever answer you give it.
What happens during a hurricane, or if power or internet goes down in the building?
Plan for it, because on this coast it is a matter of when. What a gate or a garage door does in a power cut is a hardware and fire-code decision, and no software overrules it. If the building loses its connection, the desk falls back to the agreed written procedure. On a barrier island or on Key Biscayne, write the post orders on the assumption that nobody crosses the bridge for a while.
Who owns the entry log and the resident data, and can owners or the police ask to see it?
The community owns its records, meaning the residents, vehicles, visitor history, incidents and documents, and can export them at any time. There is no contract to terminate on the free platform. When the Sheriff’s Office or a municipal department asks who came in and when, the timestamped log exports in minutes. Owners also have statutory rights to inspect association records, and what that covers is a question for your association attorney.
None of this is legal advice. Your association attorney reads your governing documents, and we do not. Read the privacy policy, see the full pricing or email [email protected].
Max Security USA · 709 W Jericho Tpke, Huntington, NY 11743
No cost, no contract, no card for the platform.
Get the free platform running before the season starts.
Tell us about your association and we will set it up at no cost. If you want a guard at the desk, a patrol through the garage or a camera survey as well, we will quote that separately and plainly.